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Luisa
Legal Customer Support Specialist
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Competencies
Experiencia demostrada en Customer relationship management (CRM).
Experiencia demostrada en Conflict resolution.
Experiencia demostrada en Service coordination.
Experiencia demostrada en Team collaboration.
Experiencia demostrada en Customer documentation.
Education
Languages
Summary
Legal Customer Support Specialist buscando nuevas oportunidades
Experience
Legal Customer Support Specialist
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures for a US based law firm.. Addressed and resolved complex issues promptly and professionally.. Delivered customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Operations Assistant
Supported project documentation processes, enhancing clarity and organization of operational tasks.. Collaborated with cross-functional teams to streamline communication and improve efficiency in operations.. Developed and maintained filing systems for operational documents, increasing accessibility for team members.. Assisted operations manager with planning of routine operations and special project and administrative support with accurate document preparation and data entry.
Customer Service Representative
Responded to customer inquiries via phone, email, and live chat, ensuring timely support.. Utilized CRM software to track interactions and maintain accurate customer records.. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.