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Luisa

General Manager with 10+ years in financial and retail sectors

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Medellín, Antioquia, Colombia
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Competencies

Customer ServiceAvanzado

Provided customer support and managed client interactions across roles in financial and retail sectors.

Document ManagementAvanzado

Handled document organization, management, and report creation to support administrative functions.

Staff SupervisionIntermedio

Supervised staff and managed recruitment and training processes in administrative and management roles.

Sales Follow-up & Cash HandlingIntermedio

Tracked sales activities, managed cash at POS, and processed invoices in retail operations.

Web DevelopmentPrincipiante

Created a web page to facilitate virtual purchases at Supermarkets la 80.

Education

Technician in Business Logistics
SENA
Completed 2014
Complementary Course in Merchandise Return
American School Way
Completed 2023
Business Administration
ESEIT
Completed In Progress

Languages

SpanishNative
EnglishAdvanced

Summary

Dedicated manager with extensive experience supporting financial and retail operations, specializing in administrative support, team supervision, and process improvement.

Key Achievements

  • Managed administrative support and customer service for Cely Financial Group, overseeing document management and client advisory.
  • Supervised internal processes, created recruitment and training protocols, and provided executive assistance at Cely Financial Group.
  • Handled sales follow-up, cash management, and invoice processing at Supermarkets la 80, including developing a web platform for virtual purchases.

Experience

General Manager / Supervisor / Virtual Assistant

Cely Financial Group / Martha Cely Group S.A.S.
Oct 2022 - Present

Administrative support, Document management, Management of insurance policies, Manage the request for medical appointments, Advise and accompany customers throughout the process, Personal assistant to the CEOs, Customer service, Report management, Case follow-up, Document organization, Creating...

Treasurer / Administrative Assistant

Supermarkets la 80
August 2019 - Sept 2022

Sales follow up, Cash counting at the POS, Sales closing reports, Follow up on sales discrepancies, Payment of invoices, Creation of web page to generate virtual purchases, Management of the shipping department, Customer service

Skills

Customer ServiceDocument ManagementStaff SupervisionSales Follow-up & Cash HandlingWeb Development
Published on CazVid - May 17, 2026
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