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Patient Care Specialist & Customer Service Professional with 5+ years' experience
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Competencies
Delivered professional assistance via calls, emails, and chat, ensuring customer satisfaction and issue resolution.
Provided services and support in English and Spanish, ensuring clear understanding and compliance in diverse settings.
Managed complex scheduling tasks for healthcare and customer service, ensuring timely and accurate appointment flow.
Monitored customer interactions, provided feedback, and contributed to training to maintain service quality.
Handled administrative duties, maintained accurate documentation, and supported compliance in healthcare and service roles.
Education
Languages
Summary
Experienced in appointment coordination, patient care, and customer service across healthcare and corporate sectors. Skilled in bilingual communication, quality assurance, and administrative support, dedicated to delivering efficient, compliant, and empathetic assistance.
Key Achievements
- Managed appointment scheduling, rescheduling, cancellations, and insurance verifications across healthcare and customer service roles.
- Provided bilingual customer support, enhancing communication and compliance for diverse clients and patients.
- Supported quality assurance initiatives through monitoring, feedback, and training at Teleperformance, improving service standards.
Experience
Patient care specialist - Scheduler
Managed appointment scheduling, rescheduling, and cancellations., Provided clear pre-visit instructions and answered patient inquiries., Handled incoming calls and confirmed appointments professionally., Explained financial obligations, processed payments, and assisted with administrative tasks.,...
Bilingual Agent - Customer Service
Managed appointment scheduling, rescheduling, and cancellations., Provided clear pre-visit instructions and answered patient inquiries., Handled incoming calls and confirmed appointments professionally., Explained financial obligations, processed payments, and assisted with administrative tasks.,...
English Teaching Assistant
Supported English language instruction and classroom activities., Evaluated student engagement and contributed to learning outcomes.
Bilingual Quality Analyst
Monitored and evaluated customer interactions across email, phone, and chat to ensure compliance with quality standards., Provided detailed feedback and coaching to improve service performance and customer satisfaction., Developed and maintained quality assurance reports for management review.,...
Bilingual Agent - Customer Service
Handled inquiries, service requests, and issue resolution with accuracy and empathy., Delivered clear and concise information to ensure customer satisfaction., Managed communications efficiently and maintained a professional tone across all channels., Assisted with billing inquiries, processed...