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Luisa
Contact
Competencies
Experiencia demostrada en Microsoft Office Suite.
Experiencia demostrada en Team Leadership.
Education
Experience
Team Manager
Led, motivated and supported teams of ~ 22 people, Managed performance goals, coaching and development of others, and implemented corrective action plans and disciplinary processes when required., Built a safe work environment to engage and motivate people, guide, evaluate and understand each associate as an individual and influence positively their experience in the company for the pursuit of excellent results, to enhance personal and professional growth., Proficiency in tools like Microsoft Office Tools (Esp. Excel: Data analysis, pivot tables, etc, Word, PowerPoint), Quicksight., Contributed to process improvement initiatives that involved different stakeholders., Led a project to improve operations processes (Voting Time 2023, Training completion for peak 2023 and Smile Stories 2024)
Customer Service Agent
Provided excellent customer service in compliance to Amazon guidelines., Met and exceeded performance goals and easily and quickly adapted to contact handling in voice and written channels across diverse businesses such as NAEN, ACC and Try Before You Buy It.
Insurance Agent
Distinction for excellence, in recognition of the fulfillment of objectives, and outstanding results in LIFE products during the month of January 2018., Distinction for commitment, highlighting their professionalism during 2019., Recognition for Best New Advisor of captive agencies in the Pereira branch during the second quarter of 2018.