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Store Risk Manager
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Competencies
Experienced in risk assessment, auditing, and implementing security protocols in retail environments.
Skilled in handling customer queries, resolving issues, and maintaining high satisfaction levels.
Proficient in news reading, content creation, and public speaking for media broadcasts.
Capable of supervising teams, managing schedules, and ensuring productivity in fast-paced settings.
Experienced in planning, organizing, and executing administrative tasks efficiently.
Education
Languages
Summary
Dedicated professional with extensive experience in retail risk management, customer service, and media production. Skilled in team leadership, content creation, and operational audits. Committed to delivering exceptional support and ensuring organizational security.
Key Achievements
- Led risk assessments and audits at Mr. Price, enhancing operational security and compliance.
- Managed team performance and scheduling, boosting staff productivity and efficiency.
- Produced and read news bulletins, demonstrating strong communication and content creation skills.
- Successfully coordinated student registration processes, improving enrollment efficiency.
- Supervised customer service teams, ensuring high-performance and consistent customer satisfaction.
Experience
Store Risk Manager
Holding meetings staff and management. Issuing assets (devices) and uniforms. Staff planning and scheduling. Authorizing monthly payments (day force). Handling customer queries. Auditing Risk and store manager checklists. Receiving stock, checking damaged cartoons and raising stock queries. Authorizing daily hours. Ensuring that all promotions and garments are priced correctly on the sales floor. Collecting and transporting stock from other stores when needed by customers. Attending to emails and telephone. Planning leave for staff and management. Planning weekly stock counts and cyclical counts
Student assistant
Answered telephone calls and responded to student inquiries. Assisted students with new registrations and provided guidance on the registration process. Referred students to appropriate staff members for further assistance
News Anchor
Reading news bulletins on air as a news reader. Content producer
Intern
Compiling music, observing how to compile news
Customer service Agent/ Team leader
Ensuring all agents are active and productive during working hours. Managing late coming i.e. tea breaks, lunch etc.. Consistent weekly performance sessions, as well as continuous, follow-ups with under performing agents. Doing continuous coaching with all agents especially when deviance in performing is identified. Doing continuous audits, ensuring that scripts are being applied correctly by agents daily, identify areas where refresher training may be needed and ensuring agents are being compliant all times. Ensuring agents are managing dialer during working hours. Walking the floor encouraging and motivating agents. Sending hourly reports. Managing absenteeism and late coming into the team. Attending to emails, responding to OS tickets. Handling escalations and logging CRM cases