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Lusanda
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Competencies
Demonstrated experience with Microsoft Office.
Demonstrated experience with G Suite.
Demonstrated experience with CRM Systems.
Demonstrated experience with Cold calling.
Demonstrated experience with Upselling.
Education
Summary
Professional profile
Experience
Customer Service Agent
Took inbound calls, dealt with questions efficiently and effectively and input data into the CRM system. Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities. Assisted in training new members of staff
Customer Service/Retentions Agent
Took inbound calls, dealt with questions efficiently and effectively and input data into the CRM system. Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities. Assisted in training new members of staff. Cold-called customers to up-sell services. Worked to ensure all individual and team targets were met. Developed a number of incentives for team members to achieve targets
Sales Representative
Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities. Cold-called customers to up-sell services. Worked to ensure all individual and team targets were met. Developed a number of incentives for team members to achieve targets
Customer Service Agent
Took inbound calls, dealt with questions efficiently and effectively and input data into the CRM system. Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities. Assisted in training new members of staff. Developed a number of incentives for team members to achieve targets