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Lyla
Contact
Competencies
Experiencia demostrada en Full-cycle Recruitment.
Experiencia demostrada en Interviewing & Screening.
Experiencia demostrada en Onboarding & Offer Management.
Experiencia demostrada en Leadership & Supervision.
Experiencia demostrada en Team Coaching & Mentoring.
Education
Experience
Sales Development Representative (SDR)
Conducted cold calling campaigns to generate leads for POS systems and merchant processing services., Built prospect lists through Google research and market segmentation, ensuring outreach targeted decision-makers., Pre-qualified leads and coordinated with account executives to move opportunities through the sales pipeline., Used CRM tools to track activities, manage follow-ups, and report on conversion metrics.
Customer Service Representative
Provided member support by verifying plan coverage, prescription eligibility, provider access, and claim/reimbursement status., Assisted customers in navigating their health benefits and resolving insurance-related inquiries with professionalism and empathy., Ensured accuracy and compliance with HIPAA regulations while handling sensitive healthcare information., Delivered high-quality service with focus on satisfaction, resolution time, and accuracy.
Lead Recruiter (Freelance)
Developed and implemented recruitment SOPs tailored to startup environments., Managed social media platforms to boost candidate engagement and prospect generation., Conducted pre-screenings and in-depth interviews based on client-specific criteria., Oversaw documentation and onboarding processes for new hires., Delivered final offers and ensured seamless transition into client organizations.
Financial Assistant
Supported financial operations within a multinational corporate environment., Assisted in budget reconciliation and report preparation., Ensured compliance with financial processes and controls.
Team Lead Supervisor (Arbonne)
Mentored and managed customer service agents, ensuring performance alignment., Led feedback and coaching sessions, enhancing team skills., Ensured 0% discrepancies in bonus structures through meticulous management.
Team Lead Supervisor (Sprint)
Supervised 15–20 agents with performance tracking through Teams and Slack., Improved customer experience through proactive engagement and service qualification., Communicated directly with clients to review and refine KPIs and targets.
Team Lead Supervisor
Oversaw daily operations, ensuring KPI alignment and client satisfaction., Provided coaching, quality monitoring, and conflict resolution to boost performance., Prepared weekly and monthly reports to analyze and enhance operational outcomes.
Team Lead Supervisor
Facilitated continuous team development via coaching and calibration sessions., Streamlined workflows and maintained team performance standards., Promoted client satisfaction through problem-solving and team efficiency.
Recruiter
Pre-screened candidates and cross-checked references for accuracy., Accelerated recruitment pipelines using social media, job boards, and networking., Conducted phone interviews to evaluate applicants’ qualifications and cultural fit.