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Operations Coordinator with 7 years in Customer Service and Project Management
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Competencies
Expertly manages projects from initiation to completion, ensuring all objectives are met.
Provides comprehensive administrative support, optimizing workflows and enhancing team productivity.
Efficiently manages order processing and tracking, ensuring timely updates and customer communication.
Delivers exceptional customer service, resolving issues and fostering strong client relationships.
Education
Languages
Summary
Dynamic professional with extensive experience in operations coordination and customer service across various industries.
Key Achievements
- Successfully managed all Mozambican projects, ensuring timely completion and adherence to budget constraints.
- Streamlined order management processes, resulting in a 20% reduction in processing time.
- Enhanced communication between sales and estimating departments, improving quote accuracy and response times.
- Provided exceptional internal support that improved sales representatives' efficiency and customer satisfaction.
Experience
Customer Service Representative
Handled all admin tasks for the company. Supported external sales representatives with admin support. Liaised with the estimating department to ensure quotes were submitted accurately and timeously. Assisted the procurement team with placing and tracking cross border orders
Customer Service Representative
Provided internal admin support to sales representatives. Captured all orders received in a timely manner. Gave feedback on the progress of the order. Acted as the central point of contact between sales, manufacturing, accounts and logistics
Operations Coordinator
Managed all Mozambican projects from start to finish. Assisted the head of department with monitoring the project’s progress. Reported and rectified any issues. Managed daily operations. Removed obstacles for staff. Searched for improvement opportunities