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Madeling
Customer Service Representative
Contact
Competencies
Experiencia demostrada en Quality Assurance (QA).
Experiencia demostrada en Quality Audits & Evaluations.
Experiencia demostrada en Attention to Detail.
Experiencia demostrada en Process Compliance.
Experiencia demostrada en Performance Monitoring.
Education
Summary
Customer Service Representative buscando nuevas oportunidades
Experience
Customer Service Representative
Provided customer support through phone and chat, handling inquiries related to deliveries, orders, and replacements.. Identified customer needs and provided effective solutions while maintaining clear and professional communication.. Presented product features and benefits to support customers in making informed purchasing decisions.
Quality Assurance Specialist
Evaluated calls and customer interactions to ensure compliance with quality standards and established procedures.. Identified areas for improvement through agent performance monitoring and analysis.. Provided feedback and coaching recommendations to improve service quality and agent performance.. Documented evaluation results, findings, and improvement opportunities to support performance follow-up.. Collaborated with supervisors to communicate quality results and support continuous improvement initiatives.
Customer Service Representative / Quality Analist
Managed customer inquiries related to healthcare services, medical billing, claims, and account information, ensuring professional and accurate customer support.. Conducted quality evaluations of customer interactions to ensure compliance with established quality standards, procedures, and client requirements.. Identified performance gaps, process deviations, and areas for improvement through quality reviews and interaction assessments.. Provided constructive, improvement-focused feedback to support agent development, enhance performance, and reinforce quality expectations.. Documented quality findings, evaluation results, coaching feedback, and follow-up recommendations to support performance improvement.. Supported agents as a Subject Matter Expert (SME) by clarifying processes, addressing operational questions, and providing guidance on complex customer inquiries.. Collaborated with supervisors and operations teams to communicate quality concerns, address recurring issues, and support consistent service delivery.. Maintained a high level of attention to detail, accuracy, and confidentiality when handling healthcare-related information.