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MAG!C
HR & Payroll Support Specialist
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Competencies
Demonstrated experience with Accounting Records.
Demonstrated experience with Accounting Books.
Demonstrated experience with Expense Reports.
Demonstrated experience with Fiscal Close Support.
Demonstrated experience with D-151 Tax Reconciliation.
Education
Languages
Summary
HR & Payroll Support Specialist open to new opportunities
Experience
HR & Payroll Support Specialist
Maintained accounting ledgers and financial records, ensuring accuracy, completeness, and accessibility.. Recorded and updated accounting books according to established accounting procedures and standards.. Processed and documented employee expense reports, verifying supporting documentation and compliance with company policies.. Supported year-end fiscal close activities, contributing to timely and accurate completion of required tasks.. Reconciled the D-151 tax report, verifying consistency between reported figures and underlying financial records.. Supported physical inventory and fixed asset control through detailed Excel records and verification against physical labels.. Supported internal and external audits through document retrieval, record verification, and preparation of organized supporting documentation.. Organized and archived invoices and financial documentation to maintain accurate and accessible records.
Backoffice Billing & Reconciliation Specialist
Processed healthcare billing cases by reviewing patient accounts, charges, insurance information, and supporting documentation for accuracy.. Reconciled medical charges against insurance information to identify discrepancies, denied or underpaid transactions, and non-covered charges.. Maintained accurate account records and CRM documentation while following established billing, privacy, and data integrity procedures.. Verified and updated insurance profiles and account information to support accurate billing and claims processing.. Coordinated with internal teams and points of contact to research and resolve billing discrepancies and escalated account issues.. Supported customers with payment agreements and outstanding balance inquiries, communicating financial information clearly and accurately.
Specialty Operations Representative - Capital One Credit Cards
Processed high-volume financial transactions for credit card accounts, including payments, balance transfers, real-time fund availability, and payment arrangements using TSYS.. Reviewed customer account statements and transaction history to research billing discrepancies, unauthorized charges, and transaction errors.. Maintained accurate customer records and documentation while handling sensitive financial information under established procedures.. Conducted KYC reviews for credit card applications and followed established financial and regulatory requirements.. Reviewed account exceptions and authorized removal of erroneous charges according to internal controls and established procedures.. Served as a Subject Matter Expert, supporting coworkers and leadership with process, policy, and complex account questions.
Customer Service Representative - Verizon Wireless
Managed billing and account inquiries, researching complex account discrepancies and applying structured problem-solving to reach accurate resolutions.. Maintained accurate customer account records in CRM systems and served as a Subject Matter Expert for process and policy questions.. Coached peers on quality and performance improvement while supporting team KPIs and consistent process execution.
Customer Service Representative - Verizon Wireless
Resolved complex and long-standing billing and account issues within a specialized support team while maintaining accurate records and service documentation.. Researched account information and service records in CRM systems to identify discrepancies and provide accurate resolutions.
Accounting Assistant (Internship + Professional Services)
Process and validate employee payroll information in the TriNet HRIS platform, ensuring accurate records and consistent data.. Review paychecks, payroll information, W-2s, W-4 updates, direct deposits, garnishments, taxes, and deductions to identify discrepancies and support timely corrections.. Maintain complete Salesforce CRM cases for every interaction, accurately documenting requests, actions taken, escalations, and resolutions.. Research data and financial discrepancies, assess account information, and escalate issues to the appropriate departments for resolution.. Explain payroll taxes, deductions, and account-related information clearly while protecting confidential employee data.. Collaborate with internal teams and provide process support to coworkers, helping resolve non-routine issues and maintain consistent operational execution.. Manage high-volume requests in a fast-paced environment while maintaining accuracy, documentation quality, and established service expectations.