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Customer Service and Administrative Support Professional in Johannesburg
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Competencies
Skilled in delivering friendly, professional customer interactions that foster trust and loyalty.
Proficient in written and verbal communication, ensuring clear correspondence and effective team collaboration.
Experienced in managing cash transactions and operating POS systems accurately and efficiently.
Capable of handling reception duties, scheduling, and document management to support smooth office functions.
Adaptable team player committed to achieving shared goals through effective collaboration.
Education
Languages
Summary
Dedicated professional with experience in retail, diagnostics, and nonprofit sectors. Skilled in customer relations, documentation, and team support. Committed to delivering excellent service and operational efficiency.
Key Achievements
- Efficiently managed cash and digital payment transactions, ensuring accuracy and customer satisfaction at Boxer Superstores.
- Contributed to successful tender preparations and client communications at Beckman Coulter Diagnostics, streamlining documentation processes.
- Coordinated marketing campaigns and social media promotions for the Unemployed Graduates Association of South Africa, enhancing outreach.
- Provided comprehensive front-desk support, improving office operations and visitor experience through effective communication and organization.
Experience
Cashier
Process customer purchases, returns, and exchanges accurately.. Handle cash, card, and mobile payments while balancing tills at the end of shifts.. Provide friendly customer service, assisting shoppers with inquiries and product information.. Maintain cleanliness and orderliness of the cashier station and front-end area.. Promote store specials and ensure a positive shopping experience.. Report discrepancies and resolve customer complaints professionally.
Tender Assistant
Assisted in preparing and compiling tender documents.. Communicated with clients and subcontractors via email and phone.. Maintained accurate records of tender documentation.. Procured, assessed, and analyzed tender relevance and criteria.. Ensured quality and timeliness of tender submissions.
Marketing Assistant
Coordinated marketing campaigns and promoted services on social media.. Handled beneficiary inquiries and managed stock receipts.. Assisted with event planning and marketing documentation.
Additional Office Duties – Reception Roles
Welcomed visitors and managed front-desk operations.. Scheduled meetings, answered calls, and managed correspondence.. Maintained office cleanliness and ensured reception area readiness.