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Mahmoud
Banquet & Hospitality Specialist at Hilton Alexandria Hotel
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Competencies
Expertise in managing banquet setups, service flow, and guest experience enhancement.
Strong ability to communicate effectively and deliver exceptional hospitality experiences.
Proficient in planning and executing event logistics under high-pressure environments.
Experience in maintaining safety standards and crowd control during large events.
Education
Summary
Dedicated hospitality and security specialist with over 3 years of experience in high-pressure environments, delivering exceptional guest services and ensuring safety during major events. Skilled in banquet operations, team coordination, and maintaining high standards of cleanliness and safety.
Key Achievements
- Delivered premium dining services to VIPs and large groups during international conferences, enhancing guest satisfaction.
- Executed precise banquet setups, ensuring alignment with Hilton’s 5-star standards for seamless events.
- Maintained high standards of cleanliness and safety in public areas, supporting smooth event operations.
- Coordinated effectively with kitchen and service teams to ensure timely and efficient service delivery.
Experience
Banquet & Captin Waiter
Delivered premium fine dining hospitality services to large groups and VIPs during international conferences.. Executed precise table setups and banquet layouts following Hilton’s 5-star hospitality standards.. Maintained seamless coordination with the kitchen for timely food and beverage delivery.. Resolved guest complaints professionally, ensuring complete satisfaction and adherence to food safety protocols.
Security Officer
Secured gates and stands during the World Men's Handball Championship in Egypt.. Organized spectator flow to ensure smooth transitions and prevent congestion.. Enforced safety measures approved by the organizing committee and resolved operational issues.. Worked collaboratively with supervisors and team members to resolve operational or crowd-control issues instantly.
Security Officer (Promoted to Waiter)
Maintained high cleanliness and sanitization standards across public areas and halls, ensuring a pristine presentation.. Maintained seamless direct coordination with the kitchen team to ensure timely, high-quality food and beverage delivery to all guests.. Handled guest requests and resolved any complaints with utmost professionalism, ensuring complete guest satisfaction.. Strictly adhered to international food safety and hygiene protocols (HACCP standards) across all stages of service.