Mairena

Logistics Coordinator

Associate-account management

Keep the mailbox empty focusing on providing fast and effective responses, avoiding back and forth with customers., Provide support to sales representatives and their customers via email regarding shipment or account-related inquiries., Quoting and booking shipments as requested, reading carefully every detail provided to ensure there are no further variances that could delay their delivery., Maintain communication with carriers via email or outbound calls, when needed., Manage customer accounts, track and trace, and update shipment statuses, and request, verify and upload documents as BOLs, PODs, etc., Provide customer support via inbound calls and chats regarding transactions or account-related inquiries., Focus on first-contact resolution, minimizing friction with customer., Manage customer accounts and handle sensitive personal information., Edit or cancel transactions per customer request., Maintain communication with paying partners, following up on the transactions after customer interactions., Request, verify and share documents with paying partners to comply with international regulations for processing transactions., Identify fraudulent documents and suspicious behavior and report them to the appropriate internal departments.

Vocational Degree in Cabin Crew Operations