This is my profileContact via CazVidManju
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Competencies
Demonstrated experience with Basics of C.
Demonstrated experience with Basics of C++.
Demonstrated experience with MS-Office.
Demonstrated experience with MS-Excel.
Demonstrated experience with Outlook.
Education
Languages
Summary
View Manju's professional profile on CazVid.
Experience
Team Lead (FedEx Project)
Directed end-to-end dispute management across European regions, ensuring timely resolution, compliance, and client satisfaction., Served as the single point of contact (SPOC) for management and client stakeholders, handling all operational escalations with precision., Led management-level client calls, presented detailed root cause analyses (RCA), and delivered effective resolution strategies., Oversaw team performance through goal setting, quality audits, 1:1 coaching, dashboards, and productivity reviews., Optimized workload distribution and queue monitoring, consistently achieving SLA targets across critical operational processes., Designed and presented executive dashboards highlighting team performance, operational trends, and project outcomes to senior leadership., Analysed KPIs to identify operational gaps and implemented improvement plans, enhancing accuracy, efficiency, and turnaround time.
Process Expert
Managed entire supply chain operations, ensuring accuracy in documentation and seamless execution across global supply chains., Coordinated end-to-end global shipment execution for ocean freight operations, supporting 1,000+ shipments per quarter., Prepared, reviewed, and validated shipping documentation including Shipping Instructions (SI), Bills of Lading, manifests, invoices, AES, and VGM, achieving 99% documentation accuracy., Proactively communicated with carriers, vendors, and field offices to schedule pickups, track shipments, and resolve delivery exceptions., Performed real-time track-and-trace monitoring and completed post-shipment data entry, reducing delayed updates by 25%., Monitored inventory movement and shipment accuracy, helping reduce shipment discrepancies and out-of-stock scenarios., Collaborated with warehouse, dispatch, and operations teams to ensure proper packaging, labelling, and handling of cargo., Responded to customer shipment inquiries within defined SLAs, maintaining high customer satisfaction scores., Analysed logistics and supply chain data to identify process gaps and improvement opportunities., Generated daily, weekly, and ad-hoc logistics reports to support operational planning and management decisions., Supported SOP documentation, process standardization, and training materials, ensuring consistent logistics execution across teams.
Process Associate (Fedex project)
Served as a critical resource and Subject Matter Expert (SME), guiding the team with domain expertise and ensuring smooth process execution. Handling the entire O2C process., Managed remittance queries via voice support, delivering accurate resolutions and strengthening client trust., Oversaw accounts receivable and dispute management, ensuring timely collections and minimizing outstanding issues., Supported order fulfilment and shipment-related operations, ensuring accurate processing and timely resolution., Managed high-volume customer communication related to shipment status, remittance, and disputes., Performed end-to-end general ledger reconciliations for cash applications, ensuring financial integrity and error-free reporting., Identified production flaws and conducted root cause analysis, implementing quality assurance measures that improved process reliability.
Sales Office
Managed inbound and outbound calls to drive consistent sales growth and meet monthly targets., Conducted field visits and engaged corporate clients, expanding business opportunities and strengthening partnerships., Maintained long-term customer relationships, increasing retention and lifetime value., Tracked appointments, sales, complaints, and performance reports for management review, ensuring transparency and accountability., Developed and executed account development strategies, aligning with organizational goals and boosting revenue.
Acquisition Manager
Demonstrated strong sales ability and interpersonal skills, consistently achieving acquisition targets., Explained product pricing and packages, addressing customer concerns to build trust and close deals., Initiated outbound administrative requests via phone and written communication, ensuring smooth client onboarding., Designed and implemented targeted relationship strategies, enhancing customer engagement and driving business growth.
Customer Co-Ordinator
Worked as Customer Co-Ordinator in client Project. Rak and Blade Server., Microsoft licensing installation., Adobe licensing key project.