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Customer Service Supervisor with 10+ years of hospitality expertise
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Competencies
Provided front-line support by welcoming clients, addressing questions, and resolving complaints effectively.
Supervised restaurant staff, coordinated service flow, and implemented process improvements.
Maintained clear communication between kitchen staff, front of house, and customers.
Managed reservations, maintained logs, prepared reports, and handled front desk operations.
Ensured compliance with hygiene and safety protocols within the hospitality environment.
Education
Languages
Summary
Experienced supervisor and administrative assistant with over 10 years in the hospitality industry, skilled in team management, customer relations, and operational support.
Key Achievements
- Supervised and managed restaurant service team to ensure quality standards
- Handled customer complaints and resolved special situations effectively
- Organized and maintained operational workflows and safety standards
Experience
customer service supervisor
Oversee the service team, Address any complaints, Ensure quality standards are met, Manage the flow of service, Handle reservations, Serve as a link between the kitchen and front of house, Deal with special situations, Make improvements based on feedback, Ensure hygiene and safety standards are followed
Admin Assistant
Welcoming clients, Managing switchboards, Helping at the reception desk, Organizing the entry and exit log, Keeping files up to date, Preparing weekly reports
Waiter
Welcome diners, Serve tables, Take orders using the ordering system, Ensure dishes come out on time and in great shape, Handle reception, Seat customers at their tables, Address any questions or concerns