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English Teacher with diverse communication and customer service experience
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceIntermedio
Delivered customer support at TXU Energy, UPS, and FedEx, including quality assurance and training roles
English Language InstructionIntermedio
Taught English as a Foreign Language across multiple institutions, contributing to language proficiency development
Sales and NegotiationsIntermedio
Handled sales and appointment setting at Icon and Allied Global, focusing on negotiations and client engagement
Supervision and TrainingIntermedio
Supervised staff at Panamericom and trained customer service teams at FedEx, ensuring operational standards
Education
Harold Keller Elementery
August 1994
Clinton High School
July 1998
Louisiana Technical College
April 1999
Summary
Experienced in customer service, language education, and team supervision with certifications in electronics, teaching, and QA.
Key Achievements
- Taught English at multiple educational institutions, enhancing language skills of diverse student groups
- Served as Customer Service QA/Trainer at FedEx, improving service quality standards
- Held supervisory and sales roles, demonstrating leadership and negotiation skills
Experience
CAD Operator
FOLKES Electronics Lab
April 1999 - March 2003
English Teacher
Colegio Santa Maria
January 2004 - October 2004
English Teacher
CIAV
January 2005 - October 2006
English Teacher
Instituto Privado San Antonio
January 2007 - October 2007
English Teacher
Colegio Mixto Monte Horeb
January 2008 - October 2008
Customer Service Rep
TXU Energy
April 2008 - July 2009
Customer Service Rep
UPS
January 2010 - January 2013
Customer Service QA/Trainer
FedEx
June 2015 - August 2019
Supervisor
Panamericom
September 2019 - February 2022
Sales and Negotiations
Icon
August 2022 - January 2023
Skills
Customer ServiceEnglish Language InstructionSales and NegotiationsSupervision and Training
Published on CazVid - May 17, 2026