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Customer Support & Operations Specialist with 5+ years of multilingual experience
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Competencies
Handled client inquiries and technical support for US-based customers, ensuring satisfactory resolutions.
Conducted interviews and customer interactions in both English and Spanish, facilitating effective cross-cultural communication.
Monitored company locations and load statuses, coordinating activities to ensure operational efficiency.
Resolved technical issues related to home security devices and corporate systems, supporting end-users.
Documented and tracked interview and support data using Excel, supporting reporting and analysis.
Education
Languages
Summary
Dedicated support specialist with extensive experience in customer service, load operations, and monitoring in bilingual environments. Skilled in technical support, data management, and cross-functional communication across the US and Mexico.
Key Achievements
- Managed load booking, tracking, and quoting at Rapido Solutions Group, ensuring timely deliveries across US and Canada.
- Monitored multiple HELLA locations via video wall and coordinated executive support, enhancing operational oversight.
- Provided tech support and customer assistance in bilingual settings for Xfinity-Beliveo and Fuelman-Alorica, resolving issues efficiently.
Experience
Carrier Sales Operator
In charge of booking/selling loads to carriers who can move freight from one place to another all around the US and Canada via phone or email, Track and trace loads by calling or emailing drivers and/or dispatch to make sure these loads get picked up and delivered on time, Quote loads to make sure...
Bilingual Monitorist
Monitor the multiple HELLA locations, in Mexico, via a video wall, Compose and reply emails from/to HELLA executives(Back Office), Have security briefings via Microsoft Teams, with employees flying into Mexico from Germany, US, and Canada, Look for National/International news that could affect...
Caller Assistant
Tech support for Xfinity Home Security customers in the US, Provide solutions for any tech issue customer may have with their home security devices, Schedule tech visits, when needed
Caller Assistant
Assistance for customer in the US, who had a Fuelman account, Problem solving for any doubt customers may have had with their invoices, or account in general, Received calls in both Spanish and English
Bilingual Interviewer
Elaborate interviews, at random or to selected passengers, with security questions to try and identify a possible threat to the airport, airline, or flight, Interviews were done in both Spanish and English, Register the amount of people interviewed, with questions asked and answers given by...