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Cook with 5+ years of diverse culinary and team leadership experience
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Competencies
Extensive experience in food preparation, menu development, and kitchen organization across multiple restaurants.
Coordinated and educated new employees, and assumed leadership roles during head chef absences.
Provided customer and technical support in banking and security systems contexts, emphasizing active listening and digital tool usage.
Interpreted medical communications between doctors and patients in bilingual settings with accuracy and professionalism.
Handled inquiries, issues, and troubleshooting related to security systems and software applications.
Education
Languages
Summary
Experienced in culinary operations, team leadership, customer, and technical support with a focus on organization, communication, and problem-solving.
Key Achievements
- Led kitchen operations independently during head chef's absence, managing inventory and team coordination.
- Designed new sauces and dishes at two restaurants, enhancing menu diversity and presentation.
- Received 'Performer of the Month' award at Concentrix for technical support excellence and attendance.
Experience
Cook
Preparation, planning and mise en place for all the dishes on the Restaurant's menu., Portioning of different meats and vegetables used on the restaurant., Development of new sauces and dishes according to stock and new suppliers., Organization, and correct storage food raw materials., Education and organization of the new kitchen crew., Cleaning and disinfection of the kitchen.
Cook
Preparation, planning and mise en place for all the side dishes on the Restaurant's menu., Plate designing as well as the development of different sauces to improve the dishes presentations., Organization, and correct storage food raw materials., Education and organization of the new employees., Cleaning and disinfection of the kitchen.
Customer support agent
Handling issues, questions, transactions, and general information regarding a financial app, providing top customer service., Using active listening, empathy, digital awareness and a good understanding of tools such as salesforce.
Cook • Chef de Partie
Worked as a team to create and produce daily menus., Daily mise en place, organization, and correct storage food raw materials plus the creation of new dishes using local ingredients., Management of inventory using ZEUS and problem-solving skills to organize the team and adapt to tasks placed by the chef and customers., Appointed to be leader of the kitchen when the head chef was not working.
Agent • Interpreter
Handling calls related to medical appointments, conversations between doctors and the patients interpreted to Spanish and English., Best interpreter achieved by using the correct technical vocabulary, setting the right expectations, continuous learning and good reviews from customers.
Customer Management • Tech support agent
Technical support for security cameras and security systems., Using different tools like salesforce and different applications, a better customer service experience was achieved by being digitally aware when aiding the installers on the field., Handling their inquiries, issues, replacements, and technical difficulties that the software or the security systems may have., Performer of the month by metrics and attendance.