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Customer Service and Administrative Support specialist with 4+ years of experience
Contact
Competencies
Handled inbound and outbound customer inquiries via calls, chats, and emails, ensuring customer satisfaction.
Managed scheduling, document review, database maintenance, and procedural updates in university library setting.
Provided bilingual customer support via calls, chats, and emails, facilitating communication in English and Spanish.
Proficient in Microsoft Office and Google Workspace tools to support administrative and customer service tasks.
Utilized AI tools like ChatGPT to assist in information processing and customer interaction support.
Education
Languages
Summary
Dedicated professional experienced in bilingual customer support, administrative assistance, and document management. Skilled in communication, problem-solving, and technology use, committed to delivering excellent service in fast-paced environments.
Key Achievements
- Managed bilingual inbound and outbound calls across customer service roles, ensuring clear communication and high satisfaction.
- Developed and maintained administrative procedures in university library, improving operational efficiency and document management.
- Provided consistent customer support and information delivery, handling inquiries professionally in fast-paced environments.
Experience
Customer Service Representative
Manage incoming calls and customer service inquiries, Bilingual calls, chats and emails, Customer support, Inbound live calls
Administrative Assistant
Develop administrative and logistical activities in the library division of the Universidad del Valle, Agenda tracking, document review and filing, Update and keep existing procedures and guides, contact lists, among others, up to date, Scan physical documents to back them up digitally, Provide...
Customer Service Representative - Customer support
Manage incoming calls and customer service inquiries, Bilingual inbound and outbound calls, Providing customer with information and customer support about the product