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Manuela
Customer Service Specialist con experiencia en soporte multilingüe y gestión de reservas
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Competencies
Proporciona soporte empático y efectivo a clientes en diferentes plataformas y situaciones.
Gestiona y organiza reservaciones de hoteles, vuelos y alquileres con precisión y atención a detalles.
Comunica fluidamente en inglés, español y francés para atender a una clientela diversificada.
Diagnostica y resuelve problemas técnicos, colaborando con departamentos de IT.
Formó y guió a nuevos empleados en técnicas de atención y uso de plataformas digitales.
Education
Languages
Summary
Profesional con experiencia en atención al cliente bilingüe, gestión de reservas y soporte técnico en entornos dinámicos y multiculturales.
Key Achievements
- Atendió consultas y resolvió problemas técnicos en entornos de atención al cliente en inglés y español.
- Mentor de nuevos empleados, compartiendo mejores prácticas en atención al cliente en roles bilingües.
- Gestionó reservaciones de hoteles, vuelos y alquileres de autos, asegurando precisión y atención al detalle.
Experience
Bilingual Customer Service Representative
Resolved customer complaints regarding travel bookings with empathy, resulting in increased loyalty and repeat business., Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues and liaising with IT departments as needed., Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques., Followed up with customers about resolved issues to maintain high standards of customer service., Educated customers about billing, payment processing, and support policies and procedures., Developed an in-depth understanding of Expedia travel products, services, and promotions. Used this knowledge to offer tailored recommendations and solutions to meet customer needs and enhance their travel experiences., Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions., Experienced in creating, modifying, and managing hotel, flight, and car rental reservations, ensuring accuracy and attention to detail., Proficient in generating accurate quotes and providing cost breakdowns to assist customers in making informed decisions., Skilled in organizing and personalizing travel itineraries based on guest preferences and logistical requirements., Experienced with booking platforms and customer management systems to streamline operations and deliver efficient service.
Bilingual Customer Service Representative
Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers., Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues and liaising with IT departments as needed., Skilled in guiding clients through the initial setup process, ensuring a smooth onboarding experience., Proficient in assisting property owners in setting up and publishing properties online for optimal visibility., Ability to clearly explain how the platform works, ensuring clients understand and utilize all available features., Familiar with the mid-term rental market, catering to the needs of both property owners and traveling professionals., Experienced in helping clients navigate digital tools and property rental platforms.