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Maria
Customer Service & Account Coordination with 5+ years of experience
Video resume
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Competencies
Provided bilingual customer support, conflict resolution, and handled client inquiries.
Assisted carriers with delivery requirements, updated system reports, and booked loads.
Managed calls for tracking, quoted loads, and served as contact point among stakeholders.
Proficient in spreadsheets, performance tracking, and document retrieval.
Education
Languages
Summary
Dedicated professional with extensive experience in customer support, account coordination, and technical skills in logistics environments.
Key Achievements
- Managed carrier inquiries and supported delivery requirements at Lean Solutions Group.
- Handled conflict resolution and customer support for bilingual clients at Atlantic Quantum Innovations.
- Updated company systems, reported issues, and coordinated between carriers, customers, and brokers.
Experience
Account Coordinator
to assist carriers with any requirement or information needed to complete the delivery., to update the company system and report the issues., to solve issues and be the contact between carrier, customer and broker., to quote and book loads., to do and receive calls for tracking purposes.
Customer service Agent
Bilingual customer service agent, Conflict resolution., Provide information and customer support., Renewals, payment arrangements and new contracts.