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Customer Service & Esthetics Professional with 5+ years of diverse experience
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Competencies
Advises students and manages client inquiries, ensuring high-quality service and issue resolution.
Assisted clients with pension and benefit processes, following legal frameworks.
Utilized assertive communication skills to manage client interactions and negotiate resolutions.
Performed facial, body, and skincare treatments, focusing on personalized aesthetic care.
Handled billing conflicts and negotiated payments effectively in call center roles.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer service, pension advisory, and esthetic treatments. Skilled in communication, conflict resolution, and delivering personalized client experiences. Adept at managing high call volumes and complex client needs, combining technical...
Key Achievements
- Provided comprehensive academic advising and pension process management, enhancing user assistance quality.
- Successfully managed large volumes of calls in call center roles, achieving operational goals.
- Performed facial, body, and cosmetic treatments, delivering personalized aesthetic experiences.
Experience
Asesora Call Center
Brindé asesoría integral a estudiantes y aspirantes sobre programas académicos, procesos de admisión, oferta de carreras e instalaciones físicas del campus., Asesoré a los usuarios bajo el marco de la Ley 100 en el área especializada del Fondo de Pensiones Protección., Gestioné trámites de...
Agente Call Center
Cumplimiento de objetivos de recuperación de cartera mediante comunicación clara y asertiva., Gestión de grandes volúmenes de llamadas.
Agente Call Center
Gestionar llamadas de cobro de manera profesional, logrando recuperar pagos pendientes., Habilidades en negociación y solución de conflictos.
Cosmetóloga
Realización de tratamientos faciales y corporales, maquillaje y cuidado capilar., Brindar una experiencia personalizada en estética.
Auxiliar cosmetóloga
Cuidado integral y tratamientos de piel., Manejo de aparatología estética.