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Customer Service & Digitalization Specialist with 10+ years of diverse experience
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Competencies
Provided customer support and managed client interactions across multiple roles.
Developed social media content, including YouTube videos and online content for brands.
Handled inventory and maintenance of audiology equipment and retail stock.
Led bilingual tours and managed tour logistics at Museo Miraflores.
Conducted research and curated information for archaeological projects at Tulan Archeological Apps.
Education
Languages
Summary
Experienced in customer support, digital record-keeping, and content creation across tourism, archaeology, and retail sectors.
Key Achievements
- Digitized and maintained client and expedition records at Centro de audición CEDAF.
- Led tour services in both English and Spanish at Museo Miraflores, enhancing visitor experiences.
- Managed social media content creation and billing at USA PRO SHOP, supporting marketing efforts.
Experience
Servicio al cliente// Digitador
Encargado de la digitación de expedientes, Inventario y mantenimiento del equipo de audición necesario.
Trabajo de investigación, curador de información ciudad de Qumarkaj
Gerente general, gerente de ventas y community manager
Community manager, creación de contenido en Youtube y encargado de facturación
Community manager
Ejecutivo de servicio al cliente
Encargado de llevar a cabo los tours en inglés y español a los diferentes turistas, Inventarios de tienda física.