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Technical Support & Customer Service Specialist with 5+ years of diverse experience
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Competencies
Applied troubleshooting skills to diagnose and resolve hardware and software issues quickly.
Delivered professional customer support across financial and technical domains, handling inquiries and complaints.
Provided technical advice and support for Cisco solutions, including network and data center equipment.
Effectively communicated complex technical concepts to non-technical clients and coordinated with internal teams.
Managed multiple internal inquiries and explained financial product concepts to non-financial users.
Education
Languages
Summary
Over 5 years of experience providing technical support, customer service, and financial analysis in fast-paced environments. Skilled in troubleshooting, communication, and Cisco solutions.
Key Achievements
- Provided technical support for Verizon, resolving customer issues efficiently.
- Handled high-security customer service inquiries for Capital One Bank's Fraud department.
- Led Tier 3 technical support for Cisco solutions, offering expert advice and training.
Experience
Technical Support Agent
Provide fast and accurate support to customer demands in order to satisfy product and solution needs from Verizon Company., Demonstrated strong problem-solving skills in troubleshooting software and hardware problems., Provided timely and effective technical support to resolve customer issues and inquiries.
Customer Service Agent
Provided customer service for Capital One Bank's Fraud department and solutions to customer needs., Demonstrated strong communication skills while assisting customers with bank products and information with high-security procedures to facilitate a secure customer experience., Utilized problem-solving abilities to handle and resolve customer complaints and concerns in a professional manner.
Customer Service Agent
Proven ability to communicate complex technical concepts to non-technical individuals effectively., Maintained accurate and detailed records of customer interactions and transactions., Handled customer inquiries, complaints, and requests in a timely and professional manner.
Financial Analyst
Highly organized and able to prioritize and manage multiple internal inquiries simultaneously., Strong communication skills, able to effectively explain product order concepts to non-financial users., Work under pressure and accurate process coordination with internal in order to achieve orders procedure.
Technical Support Agent Tier 3 Lead Specialist
Provide assistance in offering technical insight and expert advice to Cisco business partners and qualified Cisco sales employees including some training on Cisco solutions., To meet Partners' specific needs for end customers on Cisco Routers, Switches, Access Points, Data Centers, and Network Management tool quotes on Cisco Commerce Workspace (CCW)., Provide assistance on Data Center equipment presales inquiries, design and best approaches for achieving network goals, and determining the best equipment to position based on the customer requirements for creating a bill of materials for clients and also knowledge on Converged and Hyper-converged solutions, UCS server, DC Nexus Fabric, ACI switching, and Server sizing for Virtual machines on ESXI, Hyper-V, Red Hat Hypervisor.