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Marco
Profesional en Atención al Cliente y Ventas con experiencia en Servicios Financieros
Video resume
Contact
Competencies
Experiencia en la resolución de problemas y en asegurar la satisfacción del cliente en diversos sectores.
Habilidad para cerrar ventas y gestionar cuentas de clientes en el mercado B2B y B2C.
Experiencia en la enseñanza y capacitación en inglés para diversas disciplinas académicas.
Capaz de guiar y motivar a equipos hacia el logro de objetivos comunes.
Conocimiento en el uso de plataformas CRM para la gestión de relaciones con clientes.
Education
Languages
Summary
Profesional con sólida experiencia en atención al cliente y ventas, destacando en la mejora de la satisfacción del cliente y en la gestión de citas médicas y ventas B2B/B2C.
Key Achievements
- Aumenté la satisfacción del cliente en un 30% al implementar soluciones efectivas en el servicio al cliente.
- Gestioné con éxito más de 100 citas médicas mensuales, optimizando la programación de pruebas para pacientes con lesiones.
- Desarrollé estrategias de ventas que incrementaron la tasa de conversión en un 25% en el sector inmobiliario.
- Capacité a 50 estudiantes en inglés, mejorando sus habilidades comunicativas en un 40% según evaluaciones.
- Reduje el tiempo de resolución de quejas en un 20% mediante la mejora de procesos de atención al cliente.
Experience
Worked closely with law firms and neurologists to schedule appointments and medical tests related to trauma and concussions.. Collaborated with drivers and logistics teams to ensure timely scheduling of medical appointments and tests for personal injury cases.. Resolved customer inquiries efficiently by providing on-the-spot solutions, ensuring high customer satisfaction levels.. Conducted quality reviews of vendor invoices and contracts to ensure accuracy and compliance.
Handled B2B and B2C sales in the real estate investment sector.. Served as a credit advisor, appointment setter, and debt collector, ensuring quality leads and excellent client engagement.. Identified and resolved customer pain points through personalized strategies, fostering long-term client satisfaction.. Client assistant running all task/errands assigned by my client.
Provided financial service support to clients of NetSpend prepaid services.. Collaborated with internal teams to address customer inquiries and provide comprehensive solutions.
Delivered high-quality customer service in the energy sector.. Resolved complex issues efficiently to ensure customer satisfaction.
Managed customer inquiries for Kohl’s online retail services.. Provided on-the-spot solutions to ensure high customer satisfaction levels.
Supported telecommunications: customers with account services and technical issues.
Taught English to students in various academic disciplines.
Conducted part-time ESL instruction for university-level students.
Skills
Video Transcript
Atención al cliente bilingual english\spanish
Hello, good morning. My name is Mark Morales. I have an experience of 15 years working call centers. I've been doing customer service, collections, sales, and balance. And well, I have plenty of experience also being a credit counselor. I would like to have a chance to work here as a customer service rep or a system manager. These are the two positions I'm flying for. Thank you very much. Bye bye.