Marco

Customer Service & Technical Support Specialist with 5+ years of experience

Video resume

My Introduction

I just wanted to mention a couple of things that I might forgot to add in my cover letter

Contact

Heredia, Heredia Province, Costa Rica

Open to remote

Available on CazVid

Contact via CazVid

Competencies

Customer ServiceIntermediate

Provided frontline support to customers at Amazon and Hewlett-Packard, managing inquiries and issues.

Technical SupportIntermediate

Supported hardware and software troubleshooting at Dell and Amazon, resolving technical problems.

Data Entry & Document HandlingIntermediate

Entered receipts and bills into systems, managed commercial documents at Intaco Costa Rica.

Microsoft Office SuiteAdvanced

Proficient in Excel, Word, PowerPoint for daily documentation and reporting tasks.

Operating SystemsAdvanced

Experienced with various Windows versions and Linux distributions such as SUSE and Ubuntu.

Education

Computer Science

Universidad Fidélitas

Completed On hold

Networks I

Universidad Tecnológica Costarricense

Completed 2010

Repair and Maintenance of Computers

Universidad Technological Costarricense

Completed 2009

Service Center Executive

Colegio Vocacional Monseñor Sanabria

Completed Not Completed

Bachelor Degree

Liceo Dr. José María Castro Madríz

Completed 2006

Languages

EnglishFull knowledge (reading and writing)

Summary

Dedicated support professional with comprehensive experience in technical support, customer service, and document management across major technology companies. Adept at resolving technical issues and handling commercial documents.

Key Achievements

Progressed from entry-level support roles to team leadership at Hewlett-Packard Costa Rica.
Handled commercial documents and data entry accurately during temporary employment.
Provided technical support at Dell and Amazon, enhancing customer satisfaction.

Experience

Technical Support Engineer

DELL

Currently

Tech Support

Amazon

2021 - AWS

Customer Service Team Lead

Hewlett-Packard Costa Rica

2012

Temporary Employee

Intaco Costa Rica Company

2007

Enter receipts and bills into the system., Handle of commercial documents.

Telemarketing

Salduva S.A