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Marcos
Published Author with Academic and Customer Support Experience
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Competencies
Authored articles for academic and public audiences, including nominations for best articles in recognized publications.
Provided support for financial app users, resolving issues and documenting interactions efficiently.
Conducted research and summarized findings for academic projects, demonstrating analytical capabilities.
Utilized these tools for documentation, project work, and communication in academic and support roles.
Education
Languages
Summary
Dedicated author and support specialist experienced in creating academic content and providing technical assistance. Skilled in research, writing, and troubleshooting with proficiency in standard office tools.
Key Achievements
- Published work at St. Mary’s official article section, nominated for best Biology and Academic Explanatory articles.
- Developed a comprehensive final project for the course 'History until the 1500’s', demonstrating research and writing skills.
- Handled over 30 inbound calls daily, troubleshooting technical issues for Chime users and escalating complex cases appropriately.
Experience
Published Author
Published work at the official St. Mary’s article section, nominated for best Biology article and best Academic Explanatory article. Link attached above for reference., Work was developed over the course of a semester as the final project of the course 'History until the 1500’s'.
Customer Service/Technical Support
Summer job providing customer service/technical support for the Chime finance application and services to support clients ease of use with the application., Responsibilities included taking over 30 inbound calls a day and troubleshooting any issues a Chime user had while documenting client...