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Marcos
Sales Agent with 3+ years in lead generation and customer engagement
Video resume
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Competencies
Expertise in managing customer inquiries, ensuring satisfaction, and providing tailored solutions.
Proficient in lead generation, negotiation, and closing sales through effective communication.
Skilled in managing multiple responsibilities across customer service, sales, and restaurant roles.
Experience overseeing restaurant operations and supervising staff to ensure smooth functioning.
Education
Languages
Summary
Dynamic professional with over 5 years of experience in sales, customer service, and restaurant management. Skilled in lead generation, negotiation, and team coordination, committed to delivering exceptional results and customer satisfaction.
Key Achievements
- Conducted 400-700 cold calls per shift, significantly increasing lead generation
- Developed negotiation skills resulting in higher sales conversion rates
- Managed customer inquiries and provided timely solutions, enhancing satisfaction
- Held versatile roles in restaurant management, demonstrating adaptability and leadership
- Ensured product availability and customer needs were met efficiently in auto parts sales
Experience
Sales Agent
Conducted cold calling, reaching 400-700 calls per shift, focused on generating leads and closing sales., Developed strong negotiation skills and a deep understanding of customer needs to covert leads into sales.
Customer Service Representative
Managed customer inquiries, appointments, and follow-ups, providing timely and accurate solutions., Assisted in auto parts sale and customer service, ensuring high levels of satisfaction and customer retention., Maintained clear communication via phone, email, and live chat to resolve customer issues effectively.
Worked in various roles including dishwasher, line cook, kitchen manager, buss boy, waiter, assistant manager, and manager.
Identifying customer needs and providing appropriate needs., Provided excellent customer service., Making sure parts were available at certain stores., Taking payments over the phone.
Skills
Video Transcript
Closer and CSR
Good morning my name is Marco Granillo. Looking forward to working with you guys. I have over four years of experience in customer service and I also have over three years in sales experience. As far as customer service I was responsible in making sure that customers were getting parts on time and that I was giving the proper prices. As far as sales I did that for an auto board company.