Marcos - Customer Service Specialist con amplia experiencia en soporte técnico y atención al cliente

Brinda soporte completo y atención personalizada en diferentes entornos, desde atención telefónica hasta soporte técnico y en ventas

Organiza documentos, realiza auditorías y gestiona inventarios en tiendas y entornos hoteleros o legales

Se comunica claramente con clientes y equipos, facilitando resúmenes, instrucciones y coordinación en diferentes procesos

Crea y optimiza listados en plataformas como eBay, mejorando la visibilidad y ventas de productos en línea

Coordina citas y servicios de transporte médico, gestionando detalles logísticos y comunicación con los clientes

Paperwork at the Palace of Justice, document transcriber in law firm, file organizer.

Provided comprehensive support through phone consultations, addressing customer inquiries related to software applications and troubleshooting issues., Assisted clients in navigating and purchasing software applications, ensuring a smooth and efficient buying process., Resolved technical issues by guiding users through step-by-step solutions, enhancing customer satisfaction and retention., Maintained detailed records of customer interactions and technical resolutions to improve future support processes.

Attend 'Innova Tv shop' stores (Products as seen on tv) in 'Hipermaxi' supermarkets in a rotating way and making inventory.

Managed check-in and check-out processes for guests, ensuring efficient and welcoming service., Handled incoming calls, providing information and assistance regarding reservations and hotel services., Conducted overnight audits, meticulously reviewing daily transactions to ensure accuracy and compliance with financial procedures., Addressed and fulfilled guest requests and needs promptly, enhancing overall guest satisfaction and experience., Collaborated with team members to maintain high standards of service and operational efficiency.

Created and managed product listings for automotive parts on eBay, ensuring accurate and compelling descriptions., Edited existing listings to enhance visibility and engagement, resulting in increased sales., Conducted keyword research to optimize listings, improving search rankings and driving traffic to the store., Collaborated with the sales team to analyze market trends and adjust listings accordingly.

Delivered comprehensive customer support for Greatland Tours, specializing in reservations and inquiries related to bus trips from Houston, Texas, to Lau’ Berge Casino in Lake Charles, Louisiana., Responded to customer questions and provided detailed information on travel itineraries, pricing, and promotional offers, ensuring a seamless booking experience., Handled a high volume of inquiries while maintaining a focus on customer satisfaction and resolution efficiency., Collaborated with team members to streamline processes and improve service delivery, contributing to an enhanced customer journey.

Provided exceptional customer service support for six prominent fashion brands in the US and Canada, ensuring high levels of client satisfaction., Assisted customers with inquiries regarding product information, membership program status, billing, and account retention., Facilitated smooth exchanges and returns of various apparel items, including leggings, underwear, footwear, and accessories, enhancing the customer experience., Collaborated with cross-functional teams to address customer feedback and improve service delivery processes.

Coordinated medical transportation appointments (curb-to-curb, door-to-door, ambulance, wheelchair, stretcher) for LA Care and Central California Alliance for Health health plan members., Used Five9, a call management system, to schedule appointments, resolve questions, and ensure efficient customer service., Accessed and managed member information through ccerrts, ensuring members are eligible for transportation services according to each health plan’s policies., Communicated clearly and empathetically with members to confirm transportation details and ensure customer satisfaction., Resolved logistical issues related to medical transportation, including rescheduling appointments or changes in patient needs., Collaborated closely with Call the Car operations team to ensure compliance with quality standards for each transportation service.