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Marcos
Customer Support
Contact
Competencies
Experiencia demostrada en Customer Service.
Experiencia demostrada en Customer Support.
Experiencia demostrada en Customer Operations.
Experiencia demostrada en Consultative Sales.
Experiencia demostrada en Sales Support.
Education
Languages
Summary
Customer Support buscando nuevas oportunidades
Experience
Customer Service & Sales Advisor
Managed a high volume of customer inquiries and requests involving accounts, transactions, documentation, services and financial products while maintaining accurate, customer-focused service.. Resolved issues and followed up on customer cases, coordinating with internal teams and recording activity in CRM systems.. Used Salesforce and Zendesk for customer management, interaction tracking, case management and support workflows.. Identified customer needs and recommended relevant products and services through consultative sales while working toward commercial targets and service KPIs.. Processed payments, documentation and administrative controls while handling confidential personal and financial information under internal procedures.
Customer Service, Sales & Cash Handling Representative
Supported customers and partner merchants with accounts, payments, services, benefits and financial products.. Managed inquiries, operational issues and follow-up while maintaining accurate records and professional communication.. Promoted products and commercial offers based on customer needs and contributed to sales targets.. Performed cash handling, daily reconciliations, payment controls, back-office tasks and basic reporting with strong attention to detail.
Hospitality Operations / Kitchen Porter
Gained international experience in a fast-paced operational environment, working within multicultural teams and following established procedures and priorities.. Demonstrated adaptability, reliability, organization, punctuality and the ability to work effectively under pressure.