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Maria
Translator
Video resume
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Competencies
Demonstrated experience with Windows.
Demonstrated experience with Translator of Documents.
Demonstrated experience with Computer.
Demonstrated experience with Fax.
Demonstrated experience with Basic Crm Knowledge.
Education
Languages
Summary
Professional profile
Experience
Translator
Delivered 99% accuracy in translations, ensuring client satisfaction.. Trained junior translators, fostering team growth and expertise.
Translator
translated information. Provided cultural insights to enhance content relevance.. Collaborated with diverse teams to meet tight deadlines.. Fluent in multiple languages, enhancing global communication.
Customer Service
made appointments for customer care. Utilized CRM tools to track customer interactions and preferences
Appointment setter
made appointments for eye clinic. Developed strong client relationships, boosting retention rates by 25%. Implemented effective scripts that increased conversion rates by 15%. Maintained detailed records, enhancing reporting accuracy and insights
Customer Service
customer care
Customer Care
fedex package. Resolved inquiries swiftly, reducing response time by 50%.. Implemented feedback systems, improving service quality continuously.. Conducted follow-ups, increasing upsell opportunities by 20%.
Skills
Video Transcript
OSR
Hi, my name is Maria and I have a customer care experience. I have worked in a few call centers for the last 20 years. I also have experience on translation as I am bilingual. I speak English and Spanish. I'm 58 years old and I'm from El Salvador. Thank you very much for your attention.