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Maria

Customer Service & Language Skills Specialist with versatile experience

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Victoria de Durango, Durango, Mexico
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Competencies

Language SkillsIntermediate

Proficient in English and Spanish, used for communication and teaching

Customer ServiceIntermediate

Engaged with customers, built rapport, and managed client needs across roles

Sales & CommunicationIntermediate

Performed sales tasks and persuasive communication in airline customer interactions

Teaching & DevelopmentBeginner

Developed English language teaching skills for elementary education

Education

Project Management
facultad de derecho y ciencias políticas
Completed 2024

Languages

EnglishAdvanced
SpanishNative

Summary

Experienced in engaging with clients, teaching, and providing multilingual support across diverse settings.

Key Achievements

  • Taught English to elementary students, developing foundational language skills
  • Connected with customers and performed sales tasks as Call Agent at Aeromexico
  • Enhanced performance and developed empathy as Customer Service Agent at Avis Budget

Experience

English Teacher

Elementary School
2010 - 2014

Teaching grades one through six, Developing English language skills

Call Agent

Aeromexico
2014 - 2018

Connecting with customers, Performing sales tasks, Building persuasive communication skills

Customer Service Agent

Avis Budget
2005 - 2010

Improving performance as an agent, Developing empathy with clients

Skills

Language SkillsCustomer ServiceSales & CommunicationTeaching & Development
Published on CazVid - Jul 3, 2025
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