Maria - Customer Service & Support with 5+ years experience in Energy Industry

Applied empathetic and patient communication skills to assist customers and resolve inquiries.

Supervised team performance by monitoring calls, creating action plans, and tracking progress.

Sold electric service products, meeting customer needs and obtaining orders from new and existing clients.

Maintained records and prepared reports to support operational oversight at TXU Energy.

Handling billing inquiries, Providing appropriate solutions for customers, Following up to resolve any issues the customers experienced.

Monitoring agent’s calls, Creating action plans with employees, Monitoring their progress, Keeping records, Preparing reports.

Selling the product (electric service), Meeting customer’s needs, Obtaining either scheduled or immediate orders from existing or new potential customers.