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Maria
Customer Service and Logistics Specialist with 8+ years in logistics and account management
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Competencies
Delivered high-quality support via phone, email, and texts to clients and customers across logistics and retail sectors.
Oversaw vehicle transportation and freight coordination, ensuring timely and smooth operations.
Managed documentation, compliance, and client communications efficiently.
Extensive experience with Zendesk, Salesforce, HubSpot, Slack, Zoom, and other remote communication platforms.
Utilized Monday.com, Notion, and Teams for scheduling and task coordination in logistics and administrative roles.
Education
Languages
Summary
Professional with over 8 years of experience in logistics coordination, account management, and customer service. Skilled in scheduling, dispatch support, and client communication, with a proven ability to manage priorities and resolve issues in fast-paced environments.
Key Achievements
- Managed vehicle transportation logistics ensuring smooth shipments.
- Handled freight coordination, customer service, and accounts payable, improving operational efficiency.
- Provided bilingual support, managing orders, invoicing, returns, and administrative tasks
Experience
National Account Coordinator
Oversee vehicle transportation logistics, ensuring smooth shipments., Manage documentation, compliance, and client communications via email, calls, and texts., Provide customer support and issue resolution to enhance operations.
LTL Agent
Handled freight coordination, customer service, and accounts payable., Resolved logistics disputes, improving efficiency and client satisfaction.
Bilingual Customer Service Agent
Delivered bilingual support for wholesale and retail clients., Managed orders, invoicing, returns, and administrative tasks.