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María
Asistente de Atención al Cliente con experiencia en soporte en línea
Contact
Competencies
Experiencia en brindar soporte efectivo y resolver consultas en plataformas digitales.
Hábil en comunicación en inglés y español para atender clientes y gestionar solicitudes.
Capacidad para manejar tareas administrativas y operativas en entornos digitales.
Habilidad para identificar y solucionar problemas rápidamente, asegurando la satisfacción del cliente.
Education
Languages
Summary
Dedicada a ofrecer atención de calidad, gestionando consultas y tareas administrativas en entornos digitales, con experiencia en soporte en inglés y español.
Key Achievements
- Brindó soporte multilingüe en inglés y español, mejorando la satisfacción del cliente.
- Gestionó eficientemente tareas administrativas y operativas en entorno remoto.
- Resolví consultas y solicitudes, asegurando la fidelización del cliente y la resolución rápida de problemas.
Experience
Customer Support
Provided customer support through email, chat, and messaging platforms in English and Spanish. Resolved customer inquiries, followed up on requests, and ensured client satisfaction. Handled multiple interactions simultaneously in fast-paced environments. Accurately documented customer information and updates in digital systems. Followed scripts, guidelines, and service procedures to maintain quality standards. Demonstrated strong communication skills, time management, and attention to detail
Administrative & Customer Support
Managed administrative and operational tasks for an online business, including order management and responding to customer inquiries. Provided support to customers via email and messaging platforms. Organized digital files, maintained accurate records, and updated databases. Assisted with internal communication, scheduling, and task follow-up to ensure timely execution of daily activities. Coordinated basic reporting and documentation using Google Docs and Sheets