Dynamic logistics coordinator and customer service agent with over 8 years of experience across transportation, warehousing, client relations, and sales. Skilled in process auditing, team supervision, and digital marketing for property listings.
Oversaw logistics activities, including transportation, storage, and process auditing for multiple clients, ensuring efficiency.
Handled customer relationships bilingually in English and Spanish, resolving issues and maintaining high customer satisfaction.
Audited processes and designed analytical reports to support operational enhancements and data-driven decision-making.
Created and optimized property listings to boost visibility and engagement on rental platforms.
Perfiles y Soluciones Logísticas S.A.S.
Coordinate operational logistics activities for multiple client accounts, providing continuous support across different stages of the logistics chain., Audit processes and prepare analytical reports based on client performance, contributing to data-driven decision-making and continuous improvement...
Inlaserv S.A.S.
Support land transportation operations, focusing on tracking, documentation control, and accounting follow-up., Work closely with associated companies to ensure operational compliance and accurate reporting.
Teleperformance Colombia S.A.S.
Manage customer relationships in English and Spanish, acting as a professional link between clients and customers., Resolve issues related to commercial transactions, ensure service quality, and maintain high levels of customer satisfaction.
Accedo Technologies
Market and sell multiple products while ensuring service quality and customer satisfaction., Follow up on service delivery and verify that services were completed correctly in order to process payments.
Specialization in Direction and Quality management
Industrial Engineer
Technical degree on cosmetology & integral aesthetics
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