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Maria
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Competencies
Experiencia demostrada en Construction Estimation & Quantity Takeoff.
Experiencia demostrada en Customer Service & Issue Resolution.
Experiencia demostrada en Technical Support & CRM Systems.
Experiencia demostrada en Problem-Solving & Conflict Resolution.
Experiencia demostrada en Time Management & Attention to Detail.
Education
Experience
Estimator/Quantity Takeoff
Imported and processed construction plans for estimation., Accurately measured and calculated material quantities using specialized software., Entered takeoff data into a dedicated portal for further estimation., Reviewed and corrected peers' plans to ensure high accuracy and quality standards.
Customer Service Representative
Provided exceptional support for device protection plans, assisting customers with claims, replacements, and repairs., Troubleshot technical issues related to device protection and processed warranty claims., Utilized CRM tools to ensure high customer satisfaction and efficient case resolution., Educated customers on coverage options and plan benefits.
Customer Support Representative
Managed high volumes of inbound and outbound calls, emails, and live chats for seamless order processing., Assisted customers with placing, modifying, and tracking orders, as well as processing cancellations or refunds., Resolved complaints related to delayed, damaged, or incorrect deliveries, ensuring customer satisfaction., Maintained extensive product knowledge to provide accurate recommendations., Documented interactions using CRM software to enhance service efficiency.