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Customer Service Specialist with multilingual support and healthcare experience
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Competencies
Extensive experience assisting customers with inquiries, support, and problem resolution in healthcare, telecommunications, and travel sectors.
Provided support in English and Spanish across multiple roles, enhancing customer experience and issue resolution.
Managed patient appointment scheduling and travel assistance services, ensuring timely and effective support.
Utilized Office Package and Amadeus software to perform administrative and support functions efficiently.
Education
Languages
Summary
Experienced in providing bilingual customer support in healthcare, travel, and telecommunications industries.
Key Achievements
- Provided bilingual support in English and Spanish to diverse customer bases at AT&T, Universal Assistance, and Stripe
- Scheduled medical appointments for patients at NYU Langone, facilitating healthcare access
- Delivered email and chat support for Stripe, handling interactions for US and global clients
Experience
Customer Service Rep.
Schedule medical appointments for patients in the US.
Agente Bilingue B2+
Email and chat support services for Stripe customers in the US and around the world.
Advisor I, Customer Service
Assistance in English and Spanish to customers in the United States (work practice for the SENA degree)
Rac Telefónico Bilingue
Assistance to travelers when they had a problem during their trip, whether searching for their lost luggage or sending a doctor to their hotels.