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Office and Customer Support Specialist with 5+ years of administrative and client service experience
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Competencies
Provided client support through various communication channels, ensuring timely follow-up and satisfaction.
Handled document management, expense control, and administrative tasks across multiple roles.
Managed payroll, calculated benefits, and processed payments and vouchers with accuracy.
Utilized SAP, software automation tools, and accounting systems to streamline processes.
Maintained effective communication and organized workflows to support team and client needs.
Education
Languages
Summary
Dedicated support specialist with over 5 years in client service, office management, and social programs. Skilled in SAP, financial processes, and effective communication.
Key Achievements
- Managed customer support operations, handling inquiries via multiple channels including web, WhatsApp, and email at Acesco Panamá.
- Performed administrative tasks such as price updates, credit notes, and SAP system management, demonstrating technical proficiency.
- Supported social programs through planning, home visits, socioeconomic reports, and organization of informational sessions during social work practicum.
Experience
Asistente Comercial
Soporte al cliente en cuento a seguimiento de pedidos., Atención a clientes (canales web, WhatsApp, correo), Gestión y procesos de notas de créditos, Actualización de precios, Manejo de SAP, Sistema de automatización.
Trabajadora Social (práctica)
Planificación mensual, Visitas domiciliarias, Informes socioeconómicos, Control y manejo de expedientes, Revisión de programas sociales, Organización de charlas
Asistente de Contabilidad
Confección y control de Cheques., Control de gastos, Registros de cheques, compras, caja menuda., Archivo
Oficial de Planilla
Cálculo de décimo tercer mes, vacaciones, liquidaciones, horas extras, Cartas, activaciones de tarjetas clave a colaboradores para pago mediante ACH, Cuadre de descuentos y vales, ingreso de faltante, Registros de descuentos directos, registro de colaboradores para pago mediante ACH, Cuadre de...