This is my profileContact via CazVidMaría
Customer Service Specialist at Alliance Technology Group
Contact
Competencies
Skilled in delivering exceptional support, fostering customer loyalty through effective communication.
Able to analyze issues swiftly and implement effective solutions to meet client needs.
Proficient in bilingual communication, ensuring clear and professional interactions.
Experienced in updating and maintaining client portfolios in compliance with regulatory standards.
Education
Languages
Summary
Dedicated professional with experience in customer service, portfolio management, and bilingual call support. Adept at regulatory compliance and problem resolution, committed to enhancing client satisfaction.
Key Achievements
- Managed client portfolios ensuring compliance with financial regulations.
- Updated Sarlaft forms to enhance anti-money laundering measures.
- Provided bilingual support, improving customer satisfaction and retention.
- Efficiently handled billing and client inquiries, reducing response times.
Experience
Customer Service Assistant
Portafolio management. Updating client information to comply with the provisions of the Financial Superintendency. Updating information on the Sarlaft form (Money Laundering and Terrorism Financing Risk Management System). Bilingual support representative via calls, chat and emails