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Customer Service & Negotiation Specialist with experience in retail and banking environments
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Competencies
Expert in providing personalized, efficient customer interactions to enhance satisfaction and loyalty.
Proficient in handling transactions, reconciliations, and managing various payment methods accurately.
Skilled in persuasive communication to recover debts and resolve client issues effectively.
Capable of utilizing CRM systems to track client interactions and improve service delivery.
Education
Summary
Dedicated professional with expertise in customer service, cash handling, and negotiation. Proven ability to enhance client satisfaction, manage financial transactions, and recover high-value accounts using effective communication and CRM tools.
Key Achievements
- Delivered personalized customer service in high-traffic retail settings, ensuring customer satisfaction.
- Managed cash handling and daily reconciliations, maintaining accuracy and efficiency.
- Implemented effective collection strategies, improving recovery rates for high-profile banking clients.
- Utilized CRM tools to streamline client interactions and meet productivity targets.
Experience
ASESORA DE SERVICIO
Asesora de servicio en minimercado con experiencia en atención al cliente ágil y personalizada en puntos de venta de alto flujo. manejo de caja y diversos medios de pago con arqueos diarios. gestión de inventarios. reposición y exhibición de productos. destacando por multitarea y eficiencia operativa.
ASESORA DE NEGOCIACIÓN
Gestión de cobranza y recuperación de cartera mediante técnicas de persuasión. atención y resolución de PQRS para clientes de alto perfil bancario. manejo de CRM y cumplimiento de indicadores de productividad (KPIs). con fortaleza en negociación bajo presión.