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Customer Service & Sales Professional with 5+ years of experience in telecommunications and insurance
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Competencies
Provided assistance on policies, claims, and product inquiries, fostering customer satisfaction and understanding.
Managed outbound and inbound outreach, supported sales processes, and maintained customer records in fast-paced environments.
Supported operational workflows through document management, data accuracy, and compliance in back-office roles.
Bilingual communication with customers, educating and supporting diverse client needs across multiple sectors.
Utilized CRM systems to track customer interactions, follow-ups, and ensure process adherence across roles.
Education
Languages
Summary
Experienced bilingual professional skilled in customer support, sales, and administrative coordination. Proven ability to manage high-volume interactions, support internal workflows, and deliver excellent client service. Adept at working in dynamic environments, supporting retention, and...
Key Achievements
- Assisted customers across insurance, recovery services, and telecom sectors, enhancing product understanding and support quality.
- Supported internal workflows by managing operational documentation and ensuring data accuracy in back-office roles.
- Handled high-volume inbound/outbound calls at Verizon, maintaining sales and service metrics while supporting customer retention.
Experience
Bilingual Customer Service Agent
Assisted customers with inquiries related to policies, coverage, and claims processes., Educated customers on products and next steps, improving customer understanding.
Back Office Administrative Support
Managed and organized operational documentation to support internal workflows., Ensured data accuracy and compliance with internal processes., Supported customer-facing teams through administrative coordination and follow-up.
Customer care & Sales representative
Managed high-volume inbound and outbound customer interactions., Provided consultative sales and customer support solutions., Maintained accurate customer records and followed structured workflows., Handled back-to-back calls while meeting service and sales metrics., Supported customer retention...