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Maria
Store Manager & Marketing Coordinator
Contact
Competencies
Experiencia demostrada en English.
Experiencia demostrada en Spanish.
Experiencia demostrada en Microsoft Excel.
Experiencia demostrada en HTML5.
Experiencia demostrada en Digital Marketing.
Education
Languages
Summary
Perfil profesional
Experience
Store Manager & Marketing Coordinator
Managed daily operations for a sportswear retail store, ensuring seamless sales execution and storefront organization.. Directed corporate social media profiles on Instagram and Facebook, overseeing graphic design, community management, and targeted product promotional campaigns.. Resolved client exchanges, logistical updates, and general inquiries across all primary customer service channels.
Back Office & Call Center Assistant
Supervised and audited customer reports across multiple messaging platforms regarding product updates and inventory notifications.. Managed end-to-end customer claims and inquiries (PQR process), updating corporate databases with accurate tracking metrics.. Handled high-volume inbound and outbound communications with clients and suppliers, coordinating logistics and scheduling appointments.. Provided specialized mobile and home-service technical support, resolving technical issues and user inquiries via official enterprise messaging and email platforms.
Sales & Customer Service Representative
Represented the corporate brand for Claro Nicaragua, delivering high-quality, professional solutions to maintain excellent client satisfaction scores.