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Sales Agent - IGT Solutions
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Competencies
Utilized analytical tools to interpret complex datasets for strategic insights.
Managed and queried large databases to extract relevant information.
Created dashboards and reports to communicate findings effectively.
Developed scripts for data cleaning and automation tasks.
Supported business decision processes through insightful analysis and reporting.
Education
Summary
Dedicated Data Analyst with extensive experience in data interpretation, visualization, and reporting within the tech industry, focused on supporting strategic decisions.
Key Achievements
- Led data collection and analysis for multiple projects, improving reporting efficiency
- Developed dashboards and visualizations to support decision-making processes
- Progressed from Junior Data Analyst to Senior Data Analyst through skill and responsibility growth
Experience
Sales Agent - IGT Solutions
Worked selling hotel reservations for customers in the United States and Canada, consistently applying strong sales techniques to identify customer needs, upsell services, and close bookings., Started as a sales agent and was later promoted to Floor Support, where I coached new agents on sales strategies, objection handling, and closing techniques, while supporting multiple waves to improve performance and overall sales results.
Customer Service - Insurance (Healthcare)
Assisted members and patients with coordination of benefits, helping them identify and update primary and secondary insurance coverage., Handled inbound calls to resolve questions related to coverage, eligibility, and claims, providing clear explanations of benefits and policy details while maintaining a professional and empathetic approach., Ensured accurate documentation of all interactions and complied with HIPAA regulations, always focusing on delivering high-quality customer service and effective problem resolution.