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Client Scheduling & Operations Specialist with 10+ years of experience in diverse industries
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Competencies
Applied CRM and scheduling software to ensure accurate appointment booking and workflow optimization.
Supervised teams across various roles, including client scheduling, recruitment, and customer service, to meet performance goals.
Managed full-cycle recruitment processes in different regions, focusing on candidate selection and integration.
Coordinated communication with clients, contractors, and internal teams to ensure smooth project flows and high satisfaction.
Handled logistics and customer service for high-profile events like the Australian F1 Grand Prix and public relations campaigns.
Education
Languages
Summary
Experienced in managing appointments, leading teams, streamlining workflows, and supporting high-value transactions across media, real estate, and recruitment sectors.
Key Achievements
- Led a team of scheduling professionals at Fondako Media, optimizing client appointment processes and CRM systems.
- Managed complex calendars and supported high-value transactions in the real estate sector, facilitating smooth operations.
- Directed full-cycle recruitment and onboarding across multiple countries, improving staffing efficiency and targets.
Experience
Head of Client Scheduling (Team Lead) (Appointment Setter)
Led a team of scheduling professionals to ensure efficient coordination of high-value client appointments., Managed and optimized CRM systems to enhance scheduling accuracy, improve lead-to-booking ratios, and elevate client satisfaction., Drove operational efficiency by improving appointment booking processes, cost per call, and team performance metrics., Collaborated across departments to streamline workflows and maintain high standards of client service.
Real Estate Industry
Supported real estate executives by managing complex calendars and scheduling high-priority meetings with clients, contractors, and stakeholders., Assisted in the preparation of high-value real estate transactions, including document management, contract coordination, and communication with clients., Ensured the smooth flow of virtual meetings and business operations, contributing to the success of key real estate projects.
Senior Recruiter (Operations)
Managed full-cycle recruitment for roles in Canada, the United States, and Colombia, including candidate screening, interviewing, and offer negotiations., Coordinated appointment setting, interviews, and recruitment events with executives and hiring managers., Developed and implemented recruiting strategies to meet staffing goals while maintaining a focus on client satisfaction and efficiency.
Recruiting Supervisor – Corporate Recruiter- Team Lead
Supervised the recruiting process, ensuring successful sourcing, screening, and onboarding of candidates., Coordinated interview scheduling and team performance, consistently meeting recruitment targets., Collaborated with internal teams to streamline the recruitment workflow and improve overall team productivity.
Operations Recruiter – Team Manager (Move and Modify - Loyalty Chat)
Managed recruitment and scheduling for customer service roles, overseeing team performance and ensuring timely onboarding., Coordinated team scheduling, optimized resource allocation, and improved recruitment outcomes for client-facing roles.
Team Manager and Bilingual Specialist in Social Media for Spotify (Customer Service)
Led a bilingual customer service team for Spotify, managing schedules, team performance, and customer relations., Ensured effective communication and smooth coordination of social media support activities, optimizing team output.
Legal Virtual Assistant (Freelance)
Managed client communications, legal research, and calendar scheduling for court dates and meetings., Assisted lawyers with document preparation, invoicing, and tracking legal proceedings.
Public Relations, Logistics, and Customer Service Manager
Coordinated logistics and customer service for the high-profile event, ensuring exceptional client experiences.
Public Relations Manager
Managed public relations efforts, fostering positive media coverage and strengthening customer relations.
Internal Recruiter – Internal Communications/Junior Manager
Coordinated internal communications and recruitment, facilitating smooth onboarding and employee engagement.