February 2024 - February 2025
Head of Client Scheduling (Team Lead) (Appointment Setter)
Fondako Media
Led a team of scheduling professionals to ensure efficient coordination of high-value client appointments., Managed and optimized CRM systems to enhance scheduling accuracy, improve lead-to-booking ratios, and elevate client satisfaction., Drove operational efficiency by improving appointment booking processes, cost per call, and team performance metrics., Collaborated across departments to streamline workflows and maintain high standards of client service.
January 2024 - June 2024
Real Estate Industry
Virtual Executive Assistant
Supported real estate executives by managing complex calendars and scheduling high-priority meetings with clients, contractors, and stakeholders., Assisted in the preparation of high-value real estate transactions, including document management, contract coordination, and communication with clients., Ensured the smooth flow of virtual meetings and business operations, contributing to the success of key real estate projects.
January 2022 - February 2024
Senior Recruiter (Operations)
24-7 Intouch
Managed full-cycle recruitment for roles in Canada, the United States, and Colombia, including candidate screening, interviewing, and offer negotiations., Coordinated appointment setting, interviews, and recruitment events with executives and hiring managers., Developed and implemented recruiting strategies to meet staffing goals while maintaining a focus on client satisfaction and efficiency.
January 2020 - January 2022
Recruiting Supervisor – Corporate Recruiter- Team Lead
Omnichannel Technologies
Supervised the recruiting process, ensuring successful sourcing, screening, and onboarding of candidates., Coordinated interview scheduling and team performance, consistently meeting recruitment targets., Collaborated with internal teams to streamline the recruitment workflow and improve overall team productivity.
August 2017 - December 2019
Operations Recruiter – Team Manager (Move and Modify - Loyalty Chat)
Sutherland Global Services
Managed recruitment and scheduling for customer service roles, overseeing team performance and ensuring timely onboarding., Coordinated team scheduling, optimized resource allocation, and improved recruitment outcomes for client-facing roles.
January 2016 - August 2017
Team Manager and Bilingual Specialist in Social Media for Spotify (Customer Service)
Sutherland Global Services
Led a bilingual customer service team for Spotify, managing schedules, team performance, and customer relations., Ensured effective communication and smooth coordination of social media support activities, optimizing team output.
August 2017 - January 2019
Legal Virtual Assistant (Freelance)
Pinto Abogados (Pinto Lawyers)
Managed client communications, legal research, and calendar scheduling for court dates and meetings., Assisted lawyers with document preparation, invoicing, and tracking legal proceedings.
March 2012 - March 2013
Public Relations, Logistics, and Customer Service Manager
Australian F1 Grand Prix – Melbourne, Australia
Coordinated logistics and customer service for the high-profile event, ensuring exceptional client experiences.
January 2012 - October 2013
Public Relations Manager
The Long Room – Melbourne, Australia
Managed public relations efforts, fostering positive media coverage and strengthening customer relations.
March 2010 - March 2011
Internal Recruiter – Internal Communications/Junior Manager
Dinissan
Coordinated internal communications and recruitment, facilitating smooth onboarding and employee engagement.
