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Mariajosé
Customer Service & Retention Specialist with diverse experience in client management
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Competencies
Provided assistance with customer questions and problems within a financial institution.
Managed customer retention activities, addressing concerns and preventing cancellations.
Applied data analysis skills for interpreting customer data and transaction resolution.
Utilized effective communication to resolve issues, improve customer satisfaction, and coordinate deliveries.
Handled complex customer complaints and concerns to maintain positive client relationships.
Education
Languages
Summary
Experienced in assisting customers, managing retention, and resolving complex transactions within financial and BPO industries. Skilled in communication, conflict resolution, and data analysis, with a focus on operational efficiency and client satisfaction.
Key Achievements
- Resolved complex customer transactions, enhancing operational efficiency at Teleperformance.
- Managed customer retention by addressing concerns and offering tailored solutions at BPO LABS.
- Reconnected with former clients through winback strategies, contributing to account recovery efforts.
Experience
Customer Service Assistant
Assistance with customer questions, problems, and complaints within a financial institution., Resolution of complex transactions and development of operational efficiency.
Customer Retention Manager
Manage customer retention by addressing concerns, offering tailored solutions and preventing cancellations., Reconnecting with former clients through winback strategies to rebuild trust and recover accounts.