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Mariana
Virtual Executive Assistant Remote
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Competencies
Demonstrated experience with Bilingual Customer Support.
Demonstrated experience with Shopify Customer Support.
Demonstrated experience with Email Management.
Demonstrated experience with Data Entry.
Demonstrated experience with Calendar Management.
Education
Languages
Summary
Virtual Executive Assistant Remote open to new opportunities
Experience
E-commerce Customer Support Virtual Assistant
Managed customer support through email for two Shopify stores.. Handled order updates, refunds, exchanges, and shipping-related inquiries.. Communicated with customers in a timely, professional, and service-oriented manner.. Followed up on customer requests and helped maintain a positive customer experience.. Supported daily e-commerce operations in a fully remote environment.
Back Office Virtual Assistant
Provided administrative and back-office support for a U.S.-based health insurance agency.. Performed accurate data entry and maintained updated client information in internal systems.. Managed professional email communication with clients and internal teams.. Created and maintained spreadsheets for policy tracking and internal reporting.. Organized information carefully while handling confidential client-related records.
Virtual Assistant / Secretary
Provided administrative and personal support to the CEO.. Managed calendars, scheduling, emails, and internal coordination.. Supported marketing and operational activities for two companies simultaneously.. Used Google Workspace, Microsoft Office, OneDrive, and Canva for daily operations.
Bilingual Customer Service Representative
Delivered bilingual customer support to U.S.-based clients.. Handled technical and billing inquiries with professionalism and accuracy.. Documented customer interactions and updated records using CRM tools.. Explained information clearly in English and Spanish.
Back Office Virtual Assistant – Operations & Data Management
Provided administrative and operational support in a fast-paced U.S.-based agency, coordinating records, communications, and daily back-office priorities.. Entered, verified, and maintained accurate client and policy information in internal systems; performed quality checks to identify and correct discrepancies.. Created and updated Excel and Google Sheets trackers for policy follow-up, reporting, and operational visibility.. Managed professional email communication with clients and internal teams, ensuring requests were documented and followed through.
E-commerce Customer Support Virtual Assistant – Order Operations
Managed order-related email support for two Shopify stores, including updates, shipping inquiries, refunds, exchanges, and delivery follow-up.. Reviewed order information for accuracy, coordinated with logistics partners, and resolved fulfillment issues through consistent follow-up.. Maintained organized customer records and communicated clear status updates to support a smooth order lifecycle.
Virtual Assistant / Secretary – Executive & Operations Support
Supported the CEO across two companies with calendar scheduling, email management, internal coordination, and day-to-day administrative tasks.. Organized digital documents, maintained task follow-up, and helped keep operational and marketing requests on track.. Used Google Workspace, Microsoft Office, OneDrive, and Canva to prepare documents, coordinate work, and maintain organized information.
E-commerce Customer Support Virtual Assistant (Remote)
Managed customer email support for two Shopify stores and responded to order, shipping, refund, and exchange inquiries.. Maintained accurate customer and order information while managing multiple requests and priorities.. Provided timely, professional communication and followed established procedures to support a positive customer experience.
Back-Office Virtual Assistant — Health Insurance (Remote)
Provided bilingual administrative support for a U.S.-based health insurance organization.. Maintained accurate client and policy information in internal systems through careful data entry and record updates.. Managed professional email communication with clients and internal teams and followed up on pending requests.. Created and maintained spreadsheets for policy tracking and internal reporting.. Handled confidential customer information with accuracy, discretion, and attention to detail.
Virtual Assistant / Secretary (Remote)
Supported the CEO with calendar management, scheduling, email communication, and internal coordination.. Managed competing priorities and assisted with operational and marketing tasks for two companies.. Organized documents and used Google Workspace, Microsoft Office, OneDrive, and Canva for daily operations.
Customer Service Representative (Bilingual)
Handled inbound customer interactions from U.S.-based clients regarding billing and technical concerns.. Provided clear, professional support while documenting cases accurately in CRM systems.. Updated customer records and followed defined procedures while managing multiple customer scenarios.