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maribel
Collections & Customer Service Representative
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Competencies
Demonstrated experience with TPR.
Demonstrated experience with PPP.
Demonstrated experience with active engagement.
Demonstrated experience with Phone.
Demonstrated experience with email.
Education
Languages
Summary
Professional profile
Experience
Collections & Customer Service Representative
Represent a financial lending company to recover outstanding balances through professional and empathetic outreach.. Contact clients via phone, email, and SMS to arrange payments, negotiate terms, and follow up on commitments.. Educate clients on loan terms, NSF fees, and available repayment options.. Maintain accurate records and ensure full compliance with internal and external guidelines.
Online ESL & Customer Service Specialist
Provided bilingual ESL instruction to students of varying levels, supporting language acquisition and academic development.. Delivered responsive support to learners and parents, resolving issues via chat and email.
Online ESL Coach
Coached ESL teachers on Total Physical Response (TPR), use of props, and dynamic classroom engagement strategies.. Contributed to improving overall class quality and student satisfaction.
Online ESL Coach
Trained new ESL teachers in engaging online teaching methods.. Supported ongoing quality assurance by offering personalized feedback and teaching tips.
Customer Service Representative
Assisted customers with billing inquiries, technical troubleshooting, and service upgrades for cable/TV accounts.. Delivered prompt and courteous service, consistently meeting satisfaction targets.
Customer Service Representative (Healthcare Services)
Managed incoming inquiries from healthcare service clients across the U.S., addressing concerns with care and precision.. Provided accurate information and resolved issues while maintaining compliance with HIPAA and other guidelines.
ESL English & Spanish Teacher
Taught ESL English and Spanish to 7th–8th grade students, supporting academic success and language proficiency.. Developed personalized lesson plans to accommodate diverse learning needs and cultural backgrounds.