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Maricruz
Customer Service & Insurance Agent with diverse call center experience
Video resume
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Competencies
Led support and follow-up efforts, handling objections and ensuring customer satisfaction across call centers.
Gathered and verified information for insurance policies and warranties, maintaining data integrity.
Supported sales initiatives for extended warranties and insurance, assisting in client onboarding and follow-ups.
Provided basic technical support to customers, resolving technical issues and supporting service quality.
Maintained clear, professional communication while managing customer interactions and follow-ups.
Languages
Summary
Dedicated call center professional experienced in customer service, technical support, and insurance data management. Proven ability to handle complex customer interactions, support sales, and maintain data accuracy across various roles.
Key Achievements
- Handled data collection and verification for insurance policies, ensuring accuracy and compliance.
- Supported telesales and customer follow-ups across multiple call centers, improving client engagement.
- Provided technical support and customer service, managing cases and resolving issues efficiently.
Experience
Insurance Information Agent
Data collection for insurance policies, Information verification, Telephone follow-up
Customer Service and Sales Agent
Support and follow-up for T Mobile Stores, Data collection for Extended Warranties, Sales for Extended Warranties
Customer Service and Repair Agent
Customer service, Basic technical support, Case follow-up